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Frequently Asked Questions
Official Support Channels
General Information
info@finsetuindia.com
Priority Technical Support
support@finsetuindia.com
Expected response time: Within 24 business hours. For instant interactive guidance, ask our FinSetu Mitra AI Guide.
Common Errors & Troubleshooting
OTP Not Received
Wait 60 seconds before clicking resend. Ensure mobile number format is 10 digits without leading zeros. Check mobile signal coverage.
Login / OTP Session Error
Ensure your mobile browser allows SMS auto-fill. For security, OTP sessions expire after 5 minutes.
Invalid Input Value
Ensure all calculator fields contain valid numbers. Do not use commas, spaces, or currency symbols.
Session Expired
Sign out and sign back in. Your session may have timed out for security.
Calculation Not Updating
Check all input fields are filled correctly and try recalculating.
PDF Generation Failed
Ensure pop-ups are enabled in your browser settings and try downloading again.
Consent Submission Error
Check your internet connection and verify consent checkboxes are checked.
Financial & Statutory Glossary
EMI
Equated Monthly Installment â fixed payment amount paid monthly to repay a loan.
SIP
Systematic Investment Plan â a method to invest fixed amounts regularly in mutual funds.
IDV
Insured Declared Value â maximum sum insured payable in case of total loss of vehicle.
NCB
No Claim Bonus â discount on premium for not making any claim during policy period.
DPDP Act 2023
Digital Personal Data Protection Act â India's data protection law.
IRDAI
Insurance Regulatory and Development Authority of India â insurance sector regulator.
SEBI
Securities and Exchange Board of India â securities market regulator.
RBI
Reserve Bank of India â central banking institution of India.