Customer
Dedicated Claim Guidance
Customer Trust & Support Center
Track claims in real-time, contact your dedicated claim manager, or access IRDAI Insurance Ombudsman escalation details.
Cashless Hospital SLA
Standard SLATarget pre-authorization clearance time at cashless partner hospitals.
Reimbursement SLA
Prompt ProcessingDocument verification and claim dossier submission to insurer.
Ombudsman Escalation
Escalation SupportGuidance on regulatory escalation if an insurer wrongfully rejects a valid claim.
Create Support / Claim Assistance Ticket
Target response within 1 business day by our support team.
Regulatory Grievance Escalation
FinSetu adheres strictly to IRDAI Protection of Policyholders' Interests Regulations.
Level 1: FinSetu Support Officer
Email: grievance@finsetuindia.com
Turnaround Time: 3 Business Days
Level 2: IRDAI Insurance Ombudsman
If unsatisfied with insurer response within 30 days, submit directly to IRDAI BIMA BHOROSA portal.
bimabhorosa.irdai.gov.in