Customer
24/7 Dedicated Claim Facilitation
Customer Trust & Support Center
Track claims in real-time, contact your dedicated claim manager, or access IRDAI Insurance Ombudsman escalation details.
Cashless Hospital SLA
45 MinsAverage pre-authorization clearance time at cashless partner hospitals.
Reimbursement SLA
24 HoursDocument verification and claim dossier submission to insurer.
Ombudsman Escalation
100% ProtectionFree legal aid & guidance if insurer wrongfully rejects valid claim.
Create Support / Claim Assistance Ticket
Guaranteed response within 2 business hours by your dedicated account advisor.
Regulatory Grievance Escalation
FinSetu adheres strictly to IRDAI Protection of Policyholders' Interests Regulations.
Level 1: Principal Grievance Officer
Email: grievance@finsetuindia.com
Turnaround Time: 3 Business Days
Level 2: IRDAI Insurance Ombudsman
If unsatisfied with insurer response within 30 days, submit directly to IRDAI BIMA BHOROSA portal.
bimabhorosa.irdai.gov.in